Jobs

Do you have a passion for Excellent Customer Service, Supporting People and making a difference to people lives? 

Housing Benefit and Council Tax Support provides support for Customers in the community. Ensuring our residents receive the support they are entitled to is a vital part of the service. You will be on the Front line delivering these and other related services. 

Do you have experience with this type of work?  

Dealing with customers on a wide range of benefit related issues, drawing on comparable customer service experience where relevant. Some claims will be straightforward, while others may be more complex and challenging, requiring patience, problem-solving skills, and the ability to remain calm and professional while still delivering a high-quality service. 

What will your day look like? 

You will be working in a fast-paced Benefits Environment. Ensuring that Customers claims and change of circumstances for Housing Benefits and Council Tax support are dealt with in a quick and efficient manner. You will be responsible for making discretionary awards based on circumstances and ensuring that customers are kept informed and signposted to additional support services if required. You will have regular contact with customers either via written communication or on the phone.  

Who are we looking for? 

You will have experience of working in a benefit related environment or similar. You will be enthusiastic to learn and will be committed to delivering excellent customer service. You must be able to interpret information given by customers into an appropriate format for processing. Accurate record keeping is essential. You will be able to empathise with customers in difficult situations but be able to challenge customers when necessary. You will be committed to ensuring that we deliver a fast and accurate service to our customers. 

Why join us? 

You will be part of the Local Taxation and Benefit Team covering North Lincolnshire and North East Lincolnshire.  You will receive full training from experienced officers and there will be a lot of new things to learn so you will need to be organised and be able to retain the information. but in return you will become a key player in delivering additional support to our customers. 

Working Arrangements  

This role is a blended working role (the duties of the role may require a blend of home and office working in line with needs of the service).  

For more information, please refer to the attached guidance and role profile. If you would like an informal discussion, please contact _Damian Simpson Email:  damian.simpson@nelincs.gov.uk or Kate Ashby Email: kate.ashby@nelincs.gov.uk 

Company: North East Lincolnshire Council

Salary: NJC 11 £28,142.00

Location: North East Lincolnshire, North East Lincolnshire

Sector: Corporate Services

Sector: Administration

Sector: Communications

Job Role: Officer