Jobs

We are seeking a Business Relationship Manager (BRM) to act as a strategic interface between Technology Services and the wider organisation. This role is critical in ensuring that technology services are aligned to business priorities, support organisational transformation, and deliver measurable public value.

You will work closely with senior leaders, service managers, and technology teams to understand business needs, shape demand, and translate strategic objectives into clear, prioritised technology outcomes.

This is an influential role requiring strong stakeholder engagement, commercial awareness, and a deep understanding of how technology can enable high‑quality, efficient public services.

Join a great organisation

The largest County in the country North Yorkshire includes stunning coastlines, national parks, market towns and is a beautiful place to live and work.

The council is forward thinking and passionate about providing excellent service to its residents and tourists. The Technology service plays a vital role in supporting the organisation and is driving forward to be the most innovative and high performing technology provider.

Job Summary  

You will act as the primary technology relationship lead for designated directorates or service areas, building strong, trusted relationships with senior stakeholders across the organisation. By developing a clear understanding of business strategies, challenges, and priorities, you will ensure these are accurately reflected in technology roadmaps and investment plans, helping services make informed decisions about how technology can best support their objectives.

Working collaboratively with delivery teams, you will lead demand management, shaping, challenging, and prioritising requests for technology change to ensure focus on value and outcomes. You will translate business requirements into clear, achievable deliverables, support the development of business cases and benefits realisation plans, and ensure solutions are sustainable, secure, and compliant with governance and regulatory requirements. Acting as a key communication conduit, you will keep stakeholders informed of progress and risks while championing continuous improvement on the use of technology.

Experience / Qualifications

Experience

• Proven experience in a business relationship management, service management, or senior stakeholder engagement role, ideally within technology or digital services.

• Strong understanding of how technology enables organisational strategy and service delivery.

• Experience working with senior leaders to shape priorities and influence decision‑making.

• Excellent communication skills, with the ability to translate technical concepts into clear business language.

• Experience of managing competing demands and balancing strategic and operational needs.

• Understanding of governance, assurance, and value‑for‑money considerations in a public sector context.

What we can offer…

You are provided with a comprehensive benefits package:

·       with an excellent employer defined pension scheme,

·       enhanced holidays,

·       flexible working to help you thrive at home and well as work,

·       salary sacrifice car, cycle and technology,

·       childcare schemes,

·       package of ‘Everybody Benefits’ shopping vouchers, discounts and more.

Please see our total rewards brochure for more information.

The role offers Hybrid Working, with expectation to attend offices in North Yorkshire when required including County Hall Northallerton

More Information

For further information contact Jon Learoyd on 01609 536389 or email  jon.learoyd@northyorks.gov.uk.

Company: North Yorkshire Council

Salary: £51,356 - £55,539 per annum

Location: Northallerton, North Yorkshire

Sector: Corporate Services

Sector: Corporate Management Team

Job Role: Manager