Jobs

The role
Job Title: Caseworker

Salary Range: £38,976 – £47,229 per annum

Permanent – Fulltime (36hours)

Location: Ground Floor Civic Centre, 44 York Street, Twickenham, TW1 3BZ

Other essential information: You will be covering both Wandsworth and Richmond boroughs

Are you looking for a role where you can make a meaningful difference in people’s lives where every day is different and requires a thoughtful, person‑centred approach?

Richmond & Wandsworth Better Service Partnership present a unique opportunity to join the Home Improvement Agency (HIA) based in Twickenham. The Home Improvement Agency (HIA) is a well-established team specialising in home adaptations and improvements for a diverse client base. In partnership with local and central government, we strive to improve living conditions and make homes safer and more accessible.

The HIA works closely with the Occupational Therapy service to meet the individual needs of clients, which enables them to continue to live independently for longer. 

About the role 

We are seeking a highly motivated and enthusiastic Caseworker for our in-house Home Improvement Agency. The ideal candidate will have experience of working within the HIA sector or another relevant area such as Housing, Social Care or Benefits advice.

You will be required to visit residents in their homes in order to undertake financial assessments, complete a holistic checklist and an understanding of the different types of adaptations undertaken by the HIA.

Essential Qualifications, Skills and Experience

An understanding of the types of adaptations that can support independence

Experience working with local authorities and partner organisation (e.g. Social Services departments, OT’s, external contractors, housing associations and other housing teams)

Experience of working with clients who are vulnerable due to old age, physical disabilities and mental health

Experience undertaking holistic assessments and delivering support

Knowledge of housing issues and government grants 

Excellent communication skills both verbal and written

Please refer to the Person Specification Requirements and address the specification clearly when apply for this role.

Indicative Recruitment Timeline

Closing Date: Sunday 01st March 2026

Shortlisting Date: 04th March2026

Interview Date: 11th March2026

We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.

Useful Information

Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. 

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. 

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). 

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.

Company: London Borough of Richmond upon Thames and London Borough of Wandsworth

Salary: £38,976 – £47,229 per annum

Location: London (South), London (Greater)

Sector: Public and Third sector

Sector: Regional Bodies

Job Role: Officer