Jobs

We have an exciting opportunity within our new Customer Service structure for an Information and Case Management Officer.

This post will play a critical role within Customer Service, being first point of contact for complaints, information requests, compliments and MP Enquiries; providing an effective escalation route, advice and guidance for internal and external stakeholders.

Who we are looking for… 

We are seeking someone who is knowledgeable in dealing with compliments, complaints, Freedom of information requests and MP Enquiries and is able provide an expert level of support, including training to a range of internal and external stakeholders regarding their responsibilities in respect of responses

This role will require the ability to apply legislation, communicate effectively, work under pressure to tight statutory time scales and deal with complex and challenging situations.

Travel across WAF will be required.  Work Base can be any WAF Anchor Building but there will be the ability for home working too. 

What can we offer you!

Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site. Our benefits | Careers (westmorlandandfurness.gov.uk)

Would you like to find out more?

For further information about this role, such as responsibilities and essential criteria please view the below attachments:

• Post Specification
• Role Profile

If you have any queries about this role or would like an informal chat about this opportunity, then please contact Megan.Henry@westmorlandandfurness.gov.uk or 07825 343930

Application and Interview information

Closing date: 19^th April

Company: Westmorland and Furness Council

Salary: £38,220 - £39,152

Location: Cumbria, Cumbria

Sector: Corporate Services

Sector: Administration

Sector: Communications

Job Role: Officer