Jobs

Royal Greenwich is a vibrant borough, with a rich history and diverse community. We’re proud of the work we do to serve our residents.

We have a vision of a happier, healthier, and more connected borough. To achieve this, we’re investing heavily in our digital services. We published our first ever digital strategy in 2020 and we’ll be refreshing it in 2026 to set out our renewed ambitions over the next few years.

It’s an exciting time to join us. We’re searching for people-focused digital, data and technology experts to join our team. We’re focused on improving services for our residents and enabling staff to work more efficiently. There’s plenty of opportunity for you to have your say and help shape our work.

Read our blog to find out more about who we are and what we're working on.

We’re building a team where everyone feels safe to be who they are. We value empathy, open mindedness, and a real passion for our mission.

What You’ll Do

As part of our Product team in Digital, Customer Services and Operations, you’ll lead multidisciplinary teams working on new and existing products and services for residents and staff. Our current work streams include:

• providing digital channels for accessing Adult Social Care
• building a platform to develop new transactions for residents and staff
• iterating our new LocalGov Drupal website to better meet user needs
• helping residents manage their Council Tax payments online
• designing better ways for residents to apply for certain benefits
• running experiments with AI to enable staff to work more efficiently

You’ll work closely with other council teams who want to improve their services, listening to their needs and balancing them with business and technical constraints.

You’ll speak up for our users, whether they are residents or staff, and use data and research to make sure our products and services meet their needs.

At all stages of the product lifecycle, you’ll confidently lead your team in setting a vision and fulfilling it, solving our users’ problems with products we can be proud of.

You’ll report to the Product Lead and play an active role in the development of our product management community of practice, including line managing one or more Product Managers. You’ll also work closely with other disciplines to develop product practices and codify ways of working in our growing team.

Who You Are 

You’ll have experience of delivering and iterating digital products, and will be an experienced product manager who has led multidisciplinary teams in complex domains. You’ll have an aptitude for coaching other product managers and colleagues, and will be a curious and impact-driven person, whose focus is always on the user.

You’ll be a leader who listens to and values the opinions of others. You’ll work well with people from different disciplines in your team and colleagues from across the council, to create the conditions for the best decisions to be made. You'll also be curious about technology and not afraid to try new things.

You’ll have in-depth experience of different product management techniques, frameworks and principles and know how to adapt these for the context you’re working in. You’ll be pragmatic about how you do product management and willing to change your approach depending on the needs of the people and service you’re working with.

You’ll be passionate about developing your skills and supporting others in the team.

You should be

We are looking for people who share our values and principles:

• We put people first
• We are practical optimists
• We value being a team more than being the star
• We are open
• We learn by experimenting
• We are motivated by purpose

These values were produced by the Product Team, and they are incredibly important to us, as is building an environment that promotes knowledge, empathy, equality, and skill sharing. 

To apply please click the Apply Now link below.

Company: Royal Borough of Greenwich

Salary: PO6 - £54,267 to £57,402.

Location: Greenwich, London (Greater)

Sector: Corporate Services

Sector: Corporate Management Team

Sector: IT

Job Role: Manager